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Terms & Services

SHIPPING POLICY:

We ship dining furniture to any destination in the contiguous 48 states only.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. You should track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
We have two methods of shipment available: Small Parcel, Truck Freight .

SMALL PARCEL:

We will ship chairs or stools via UPS, FEDEX. These companies provide the fastest and most reliable method of shipping. It’ll take between 2 and 10 business days after it leaves the warehouse to your door.
We do not require signature for deliveries, but please note that the delivery man may leave your package at your door without signature on his own discretion. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

TRUCK FREIGHT:

For whole set shipping with table and 4, 6 or 8 chairs which is too large and heavy, we will use trucking company. Truck Freight is different from standard UPS, FedEx:
- Once your merchandise arrives at the delivery agents pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment time frame (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday.
- The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside. However , several truck freight companies offer additional services to help move merchandise from the truck into your home or office. When your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
Please inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

ESTIMATED TRANSIT TIME:

Because all products are stocked our warehouse, we normally ship out your order within the next day.
If you wish to pick up your order, it’s available any time, please call ahead before heading to our warehouse.
Estimated transit time is the time when your order will be picked up from our warehouse to you destination:
Standard Ground: 2-10 Business Days.
Truck Freight: 2-10 Business Days.

DAMAGE & RETURN POLICY:

Our intention is to ensure your item arrives in perfect condition. In very rare case that your order arrives damaged we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.  We will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion.
In order to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
It is very important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to us within 48 hours of delivery.

We will replace whichever parts are needed to give you a complete undamaged unit. This is often quicker than replacing a whole unit. If there are too many damaged parts, a new unit may be sent to you at our discretion.
In most cases, you are required to provide photos in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for us to determine if replacement parts or a full unit replacement is required.
We encourage our customers to accept their order despite the condition at delivery. This is because a refusal of a damaged shipment can increase the time it takes to process replacements.

If for any reason, you are not satisfied with your purchase, we will gladly accept your return on within 15 days of you receiving your item(s) We don’t accept return assembled items. Unopened box items will be accepted with original outbound shipping cost deducted from your refund. Opened box items also accepted with 20% restocking fee and original shipping cost deducted. The return shipping will be the responsibility of the customer.

CANCELLATION POLICY:

All of our products are in stock in our warehouses so shipping out is very fast . You may cancel your order before your order ships out of our warehouse. Cancellation of the order shipped out of warehouse considered to be a return therefore return policy will be applied.

WARRANTY:

We warrants that its merchandise are free for manufacturing defects (workmanship and/or material) and will either give credit or replace defective parts for a period of up to six month from the date of purchase in accordance with the conditions set forth below.

If a manufacturing defect is found, We should be notified promptly of the defect and supplied a copy of the invoice. Most of the time, You are required to submit digital image of the defects.
All products are covered for any broken and cracked piece for 6 months.
If a replacement is required in accordance with this warranty and the defective material or merchandise has been discontinued or unavailable, Wooden Imports Furniture reserves the right to select and supply similar merchandise
Limited Term Warranty: 6 month from day of purchase
WARRANTY IS VOID FOR ANY OF THE FOLLOWING CONDITIONS:
1. Improper maintenance or improper use resulting in damage.
2. Any product modifications by dealer, consumer, or other parties not authorized by Wooden Imports Furniture will void this warranty.
3. Warranty does not cover minor variations or differences between product image or printed illustrations and your furniture.
4. This warranty covers only articles of furniture intended for residential use only, does not cover any industrial, commercial, institutional, or rental use.
5. Normal wear and tear.
6. Damages incurred during assembling or maintenance.
7. Damages incurred by accidents or abuse.